8½ Things We Do Better
We challenge you to find another IT consulting firm in the Greater Boston, MA area that would dare to make these promises:
1:100% Unconditional Satisfaction Guarantee. We will do whatever it takes to make sure you are thrilled with our service! You deserve it! No hassles, no problems – that’s a promise we keep.
2:Brand New Server Included With Every Contract. Now that you’ve created a successful business, your computers or servers may need to be updated. If you dread the thought of dropping a ton of cash on new technology, then read on! We now include a IT Management Solutions Technology Refresh with our contracts. We’ll give you brand new server every 3 years. This boosts employee productivity, protects your investment AND frees up your hard-earned capital! And your accountant will be very happy that this becomes a regular operating expense that you can budget for, rather than an unpredictable capital expense. Who wouldn’t love that?
3:Small-Business Savvy. We’re more than just IT guys – we’re small business owners too, and we understand what you are going through. After taking the time to truly understand your needs, we make recommendations that help you reach your goals. We work to understand your specific business operations. We help guide you in deciding what technology to choose to allow you to achieve your professional and personal goals. You will also LOVE that we provide resources that are typically available only to larger companies. Why have just one computer guy, when you can have a team of IT experts working for you at a fraction of the cost of an in-house IT person?
4:Lightning Fast Repairs. You shouldn’t have to wait around for your computer to be repaired. We understand how important your computer and your network are to you; that is why we offer our remote support service. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a specialist to show up. If we can’t fix it remotely, we’ll dispatch a specialist to perform the repair onsite – it’s that easy!
5: No Geek Speak or Jargon. Our specialists will make sure never to answer your questions using “geek speak.” We’ll listen to your questions, and make recommendations in plain English that you can actually understand!
6:Predictable IT Expenses. For small businesses and non-profit organizations, it’s hard to budget variable expenses. Our most popular service plans have a fixed price. You know EXACTLY what to expect with no surprises, which makes budgeting for IT expenses painless.
7:Vendor Liaison. If you were part of a large corporation, you wouldn’t have to deal with separate vendors for each technology issue, right? Well, now you don’t have to! Just call IT Management Solutions, and we’ll get to the bottom of ANY technology problem. We’ll get the contact information for your Internet provider, copier company, printer company, industry-specific software, phone vendor, etc. Then we’ll own the problem and simply harass your vendor until they fix your issue! Our clients love that we own these relationships and cut through all the red tape for them!
8:Proactive maintenance versus reactive response. Most computer service providers only react to emergencies, but many computer emergencies can be predicted and, in fact, prevented! As an IT Management Solutions client, you will be assured that our specialists are performing routine, proactive maintenance measures, so that potential problems are resolved before they become a crisis to your business. We like to work silently in the background, averting any issues before they arise.
8.5: Superior client loyalty. IT Management Solutions is proud to maintain high customer retention rates. See what our clients have to say about us You’ll see themes of top-quality customer service, reliability, flexibility, and honesty. We develop customer loyalty by consistently going above and beyond the industry standard.