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Solutions and Services

Desktop and User Care

Desktop support for your most important machines

Companies large and small rely on more than one desktop computer to keep things running smoothly in the office and ensure that records are kept. But even the most reliable machines need a tune up every now and then or the occasional service. After all, breakdowns are frustrating and can seriously impact your company. If your desktop computer breaks down we'll diagnose the problem and repair it for you.

IT Management Solutions can provide you with desktop maintenance solutions that saves you time and money. We provide:

  • Full desktop support for a wide range of desktop computers and accessories.
  • Fast response times with round the clock care
  • A team of skilled computer engineers who are experienced in troubleshooting and familiar with all the main PC brands.
  • Highly competitive rates.
  • Round the clock help desk support

It is our desk top support that makes us stand out from other IT companies are the support, be it onsite or remote, can solve all your desktop problems.

All-You-Can-Eat Helpdesk Support

Your end-users' time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24x7x365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations. Now your end-users don't need to worry about racking up bills whenever they need support.

The IT Management Solutions Desktop Platform

Remote monitoring, maintenance, reporting, and cost-effective support

IT Management Solutions Proactive Managed Desktop Care provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop or laptop agent within the IT Management Solutions technology platform with all of the intelligence built-in to conduct day to day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.

Empower your staff by giving them direct access to IT Management Solutions unlimited phone and remote support. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs.

With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the IT Management Solutions Network Operations Center (NOC). We track serial numbers, license expirations, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

No IT questions is too small for ITMSolutions Help Desk

With ITMSolutions Desktop & User Care, your end-users can create service tickets without having to worry about costing your company extra money. End-users can even call the ITMSolutions Helpdesk with questions about a standard desktop applications. The ITMSolutions Helpdesk is staffed with experienced Level 2 Engineers with 2 to 6 years of desktop and server support experience. For no extra charge, we offer 24x7x365 phone support for after-hours and weekends.

Unlimited On-Site Support

When phone and remote support aren't enough to resolve an issue, a technician is dispatched to your location without any additional charge. On-Site Support is available 8 am - 5 pm EST, and 24x7x365 Emergency On-Site Support is available when Mission Critical IT goes down.

Unlimited On-Site Support is exactly as it sounds like; when an issue cannot be resolved remotely, a technician will arrive on site with the tools and resources to resolve the issue at hand. This would be the case for hardware issues, issues involving a lack of connectivity to the network or Internet, and anything else that requires a physical set of hands on site. This ensures that we only go on-site when it is necessary, keeping our costs to you low.

Your desktop computers are the backbone of your company and deserve the best care and attention. So why not take advantage of IT Management Solutions's round the clock support and enjoy hassle-free IT?

Contact us today