How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cyber-criminals, data loss, or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?
Claim Your FREE Support Today
If your computer support company does not score a “YES” on every point, you could be paying for substandard support.
Do they respond to emergencies in 30 minutes or less?
Are they easy to reach when you need them for non-emergencies?
Do they offer ongoing maintenance to keep your systems running smooth?
Do they proactively offer new ways to improve your network’s performance?
Do they provide detailed invoices that clearly explain what you are paying for?
Do they complete projects on time and under budget?
Do they follow up on your support requests quickly?
Do they offer a guarantee on their services?
Do they arrive on time and dress professionally?
Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
Do their technicians maintain current vendor certifications and participate in ongoing training?
Are you confident they aren’t learning on your time?
Do they give you their full attention rather than seeming constantly rushed?
Are they adamant about backing up your network and having a disaster recovery plan in place?
Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?
Stop paying for sub-standard support today!
Because you’re a prospective client, we’ll give you 2 FREE hours of network support to prove that we can do a better job than your current computer guys.
For FREE, we will come to your office and…
Check your network’s current security against hacker attacks, theft, worms and viruses.
Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose.
Perform a quick network “tune-up” to make programs and files load faster.
Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received.
To Claim Your FREE Support Today Give Us A Call at 855-551-TECH
Eliminate All Your IT Worries Today
Do you feel unsafe with your current security systems? Are you spending way too much on business technology? Do you feel like you’re not getting the best ROI? Contact our IT Management Solutions team today and we’ll address all your technology concerns over a free discovery call, so you can focus on the important business at hand.
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WE HAVE BEEN HELPING THE PROFESSIONALS OF NEW ENGLAND FOR SEVERAL YEARS.
And they’ve been nice enough to share their thoughts on our services
Ross Mortgage Company
Silverio Insurance Agency
Paradise Dental Associates
Vanguard Dental Group
Amherst Village Dental
Fast Response, Reliable, Quality Service and Peace of Mind - All At A Reasonable Price!
The challenge we face is that we are big enough to need a network with specific functionality, but not big enough to require a full-time IT staff person. ITM Solutions provided the perfect solution; they have the technical expertise and mindshare we needed coupled with flexibility in the level of ...Read More
Why we chose IT Management Solutions? Professional expertise and team seemed genuinely interested in helping our organization succeed. From day one IT Management Solutions worked to help with any IT related issues. Even though we're a small Engineering Firm, you've always treated us like a Fortune 500 ...Read More
Responsive, Helpful and Honest
I have known Peter Nunez for 2 1/2 years. He installed our computers and printers at that time. Every night we are backed up and I feel comfortable knowing all our information is safe. His company responds quickly and is helpful with any questions.
Dr. Richard Traiger DMD
Fast Response, Very knowledgeable and Professional
We hire IT Management Solutions in 2008 to do our wiring project, this turn into a full server and computer system implementation. They were instrumental in coming in and setup our servers and computers. After we signed up for Managed Services and business continuity. If you are looking to implement ...Read More
Leah Cain (Systems Analyst)
Proven Reliability, Responsiveness and Knowledgeable
IT Management Solutions has proven to be an essential part of our day to day operation. They are very involved in the Dental Community and have expert knowledge of Eaglesoft, Dentrix and other technologies. They truly understand the needs of the dental practice. I love being able to have a Tech log ...Read More
Angela Donovan, CDPMA ( Office Manager , South Hamilton, MA )
Excellent Knowledge, Responsiveness and Expertise
We could not be more satisfied since we switched to ITMS for all of our technology needs 18 months ago. They have helped us do dentistry, which is what we do best. Our systems have been upgraded so everything runs faster, smoother and with little to no effort on our part. Our hardware, software and ...Read More
Drs Stephen and Helyne Hamelburg DMD
Fast, Reliable and On Budget IT Support Services
IT Management Solutions has maintained my office network for 2 years. Their engineers respond quickly to our calls and are instrumental in keeping my network updated and secure. They answered any questions; they are knowledgeable, practical and trustworthy. Over the years, IT Management Solutions had ...Read More
Dr. Michael Neal DMD
Great IT Support on a fix budget
About 3 years ago, we were having major problems with our applications crashing. Our old computer support company was blaming the applications we were using, and our accounting software vendor was blaming our network . After weeks of no resolution to our problems, we found IT Management Solutions. They ...Read More
Corey Thomas Business Owner
Hiring Pedro and His Staff Was The Best Decision I Made!
Having IT Management Solution assume responsibility for our IT functions, allowed the company to focus on our core businesses.IT Management Solutions personnel worked closely with my staff and resolved all issues quickly. As I look back over 2006 and the many decisions that were made, teaming up with ...Read More
Evan Silverio (Insurance Agency)
Outstanding Service, Great Response Time and Super Team of Individuals
My dental practice has used IT Management solutions for a number of years and we have been consistently impressed by the skill, and professionalism of Pedro and his staff. Our computer system is now state of the art, and I am amazed at how well the team at IT solutions manages it all. I would sign ...Read More
Dr. James Haas DMD
Thanks to Pedro and his staff, we were able to focus on what's important. Our Business...
Pedro and his team are some of the hardest working and consistently superb people I've dealt with in this industry. They have a streamlined infrastructure allowing them to cover all bases and produce excellent results. They know the hardware, the software, the process, and the lifecycle. His investment ...Read More
Lou and Juan Yepez
Thanks to ITMS, we could concentrate on running our business
In IT Management Solutions we found a company that was eager to unburden us of the effort and time we had been spending on I.T meaning we could concentrate on running our business. IT Management Solutions’s ongoing management of our IT infrastructure has ensured stability and their realistic proactive ...Read More
Dr. Craig Rothenberg DMD
An Integral Part Of Our Team
We hire to IT Management Solutions in January 2012 to bring our server and computer systems to the next level. They have help all of our communities in Massachusetts, New Hampshire and Maine. They have also help design and implement a business continuity solution in case our servers are down. I strongly ...Read More
Shawn Bertram (Vice President)
Great Results, Personable, Experts
I have been working directly with Pedro and his team at IT Management Solutions for over a year and a half now. The attention to detail and level of customer service provided is second to none. Their broad knowledge of IT infrastructure, data security and multi-vendor platforms continues to assist Mainstream ...Read More
John Borrelli (President at MSG)
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