Our Answer: Projects are fixed priced and guaranteed to be completed on time, in writing. This is important because many computer guys will only quote “time and materials,” which gives them free reign to nickel and dime you as well as take as much time as needed on completing a project.
Our Answer: We conduct quarterly review meetings with our clients to look for new ways to help improve their operations, lower costs, increase efficiencies and resolve any problems that may be arising. Our goal is help our clients be more profitable, efficient and competitive with these meetings.
Q6: Do you have adequate errors and omissions insurance as well as workers compensation insurance to protect us?
Our Answer: In this litigious society we live in, we have chosen to be adequately insured with both errors and omissions insurance AND workers compensation – and don’t be shy about asking to see our latest insurance policies!
Q3: Do you take the time to explain what you are doing and answer my questions in terms that I can understand (not geek-speak) even for simple questions?
Our Answer: Our technicians are trained to have the ‘heart of a teacher’ and will take time to answer your questions and explain everything in simple terms. Just look at what Dr. Craig Rothenberg, at Vanguard Dental Group had to say:
“Pedro and his team work fast and they have great techs.
Our Answer: We provide detailed invoices that show what work was done, why and when so you never have to guess what you are paying for. We also double check our invoices for accuracy before they are sent to you.
Our Answer: We guarantee to have a technician working on a problem within 60 minutes or less of your call. This is written into every service agreement we give to our clients because it’s standard procedure.
Our Answer: We answer our phones live from 8:00 a.m. to 6:00 p.m. and give all clients an emergency after hours number they may call if a problem arises, including weekends. Why? Because many of the CEOs and executives we support work outside normal hours and find it to be the most productive time they have.