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How to minimize VoIP downtime

How to minimize VoIP downtime

Disasters can happen at any time, and if your company is unprepared, it can put you out of business. One of the most essential technologies today is Voice over Internet Protocol (VoIP) telephony systems. Should a disaster knock your VoIP offline, you will lose people, productivity, and ultimately, profit. Avoid such a fate by following […]

Protect your VoIP system from phishers

Protect your VoIP system from phishers

Although many companies still use analog phones, a growing number of businesses now rely on VoIP (Voice over Internet Protocol), thanks to its multi-functionality. VoIP allows employees to make voice calls, conduct video conferences, and chat using an internet connection. This has become a means, however, for many scammers to send fraudulent emails, extort money, […]

Hangouts Meet vs. Skype for Business

Hangouts Meet vs. Skype for Business

IDG Enterprise says that businesses worldwide spent $3.5 billion on video conferencing apps in 2016. That’s a lot but also money well spent, especially if it helps with your employees’ productivity and collaboration. Some of these video conferencing apps are Hangouts Meet and Skype for Business. These tools share a lot of calling and video […]

Is AI-powered VoIP the next step?

Is AI-powered VoIP the next step?

AI-driven advancements are changing the way organizations conduct business. When it comes to VoIP telephony, AI’s cognitive systems could offer proactive and predictive automation processes to increase efficiency and improve decision-making. Read on to learn how. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need […]

Benefits VoIP will receive through 5G

Benefits VoIP will receive through 5G

Communication is an integral component to any small- and medium-sized business (SMB). To ensure the success of your SMB, utilizing the right technology resources is key. Short for fifth-generation wireless systems, 5G is changing essential technology solutions like VoIP. Here are three key changes you need to look out for. Improved Video Conferencing The major […]

What you should look for in a VoIP distributor

What you should look for in a VoIP distributor

If you’re itching to switch your old phone system to Voice over Internet Protocol (VoIP), you may be overwhelmed by the number of choices of distributors available. Many of them claim to be “the best” or “world-class” — but are they really? Can they meet your business needs? Before you choose a VoIP distributor, consider […]

How SMBs can prevent VoIP eavesdropping

How SMBs can prevent VoIP eavesdropping

As a business owner, you should be aware of the different cyberattacks that your company faces. One of these is voice over internet protocol (VoIP) eavesdropping. As cybercriminals constantly find new ways to infiltrate your business and steal critical data, now’s the time to implement the proper defenses for your VoIP phone systems. Change the […]

VoIP security tips for SMBs

VoIP security tips for SMBs

SMBs are steadily transitioning from traditional phone services to VoIP solutions for team collaboration. Since VoIP threats don’t make headlines as often as cyberthreats like ransomware and phishing, not everyone knows how to combat them. Here are five tips to secure your company’s internet-based communication devices and services. Since the majority of VoIP services involve […]

The facts about unified communications

The facts about unified communications

Unified communications (UC) solutions have many advantages over traditional phone systems. It’s the way to go if you want to save money, increase employee productivity, and boost profits. Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according to The Holmes Report, the voice […]

4 ways to avoid angry phone calls from clients

4 ways to avoid angry phone calls from clients

Customers call your hotline because they want help or answers, not another headache. So your on-hold message should be pleasant to their ears. If you fail to select an appropriate message, your customers’ anger and frustration might double, making them more difficult to satisfy. If you use internet-based phones (VoIP), here are some tips to […]