Feel safe knowing your network is secure and protected from cyber threats.
Get a cost-effective option for managing every aspect of your IT.
Make one call to receive immediate assistance whenever you need it.
Plus...
Let us help mitigate risk from your business. So, your sacrifices and hard work are not wasted or lost along the way.
If You Protect Your Business, You Protect Their Future.
Save Time. Reduce Costs. Stay Secure.
A robust IT infrastructure is the cornerstone of modern business efficiency and scalability, but unoptimized technology can stifle growth and limit potential. IT Management Solutions offers expert IT partnership, ensuring your technological foundation empowers your strategic objectives. We optimize your systems so you can focus on driving business outcomes.
Our team of dedicated IT engineers are not just fixers, but strategic partners too. We meticulously assess your current infrastructure, analyzing gaps and opportunities to tailor bespoke IT solutions that align perfectly with your business goals. As the leading IT Support provider in Boston and New England, we are not satisfied until you unlock the full potential of your technology. We proactively implement and manage solutions that drive peak performance and maximize your ROI.
Please do not use this form to open a Service Request. Instead, please give us a call, use our Customer Portal, or send an email to our Service Desk.
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At IT Management Solutions, we believe you shouldn’t have to waste time with an inadequate solution—not when you have a business to run.
We know how frustrating it is having to spend time addressing every individual IT issue and need. That’s why provide the comprehensive, professional IT services and IT support each business requires.
Since 2008, we’ve been committed to helping business owners in Boston, the greater New England region, and beyond by providing managed IT services and IT support they can rely on. To date, we’ve assisted more than 300 companies just like yours, and we’ve done it by developing custom, all-in-one solutions tailored to each client’s unique needs and goals.
Our commitment to transparency and excellence is what earned us the 2020 MSP 501 Channel Futures Award, along with an average rating of 4.8 stars by more than 250 happy customers!
In our journey, we've had the privilege of partnering with amazing clients to overcome diverse challenges. Below, you'll find a selection of stories that highlight our problem-solving capabilities and the impactful results we've achieved together.
Discover how our cutting-edge dental IT support streamlined operations and enhanced security
“I’d highly recommend working with Pedro and his group. They’re ultra-responsive. They’re on top of it. They make your life simpler so you can go back to doing what you do in your regular business—not worrying about your IT.”
– Ross Mortgage Company
We offer a wide range of services to ensure all of your IT needs are covered. We’ll work with you to develop a solution that fits your business and long-term goals. Plus, we’ll perform quarterly reviews to make sure your technology continues to help you grow in the most effective way possible.
Our Answer: We answer our phones live from 8:00 a.m. to 6:00 p.m. and give all clients an emergency after hours number they may call if a problem arises, including weekends. Why? Because many of the CEOs and executives we support work outside normal hours and find it to be the most productive time they have. If they cannot access their computer network AND can’t get hold of anyone to help them, it’s incredibly frustrating.
Our Answer: We guarantee to have a technician working on a problem within 60 minutes or less of your call. This is written into every service agreement we give to our clients because it’s standard procedure.
Our Answer: Our technicians are trained to have the ‘heart of a teacher’ and will take time to answer your questions and explain everything in simple terms. Just look at what Dr. Craig Rothenberg, at Vanguard Dental Group had to say:
“Pedro and his team work fast and they have great techs. They also have quick response time. My staff feel comfortable asking them questions. They are great to work with. The biggest benefit we have received since hiring them is that our systems are now up and running all the time, and if we needed anything they are a phone call away.”
Our Answer: We conduct quarterly review meetings with our clients to look for new ways to help improve their operations, lower costs, increase efficiencies and resolve any problems that may be arising. Our goal is help our clients be more profitable, efficient and competitive with these meetings.
Our Answer: We provide detailed invoices that show what work was done, why and when so you never have to guess what you are paying for. We also double check our invoices for accuracy before they are sent to you.
Our Answer: In this litigious society we live in, we have chosen to be adequately insured with both errors and omissions insurance AND workers compensation – and don’t be shy about asking to see our latest insurance policies!
Our Answer: Projects are fixed priced and guaranteed to be completed on time, in writing. This is important because many computer guys will only quote “time and materials,” which gives them free reign to nickel and dime you as well as take as much time as needed on completing a project.
Our Answer: Our remote network monitoring system watches over your network to constantly look for developing problems, security issues and other problems so we can address them BEFORE they turn into bigger problems.
Our Answer: Our clients get a detailed report that shows an overall health score of their network and the updates to their antivirus, security settings, patches and other important network checks (like hard drive space, backups, etc.).
Our Answer: All clients receive this in written and electronic form at no additional cost. We also perform a quarterly update on this material and make sure certain key people from your organization have this information and know how to use it, giving you complete control over your network.
Side Note: You should NEVER allow an IT person to have that much control over you and your company. If you get the sneaking suspicion that your current IT person is keeping this under their control as a means of job security, get rid of them (and we can help to make sure you don’t suffer ANY ill effects). This is downright unethical and dangerous to your organization, so don’t tolerate it!
Our Answer: Yes; and since we keep detailed network documentation (basically a blueprint of your computer network) and updates on every client’s account, any of our technicians can pick up where another one has left off.
Our Answer: Our “all-inclusive” support plan is just that – all inclusive. One of the more popular service plans offered by consulting firms today is an “all-inclusive” or “all-you-can-eat” managed services plan. These are actually a good thing because they’ll save you a lot of money in the long run
Our Answer: We do not encourage our clients to use tape backups because they are incredibly unreliable. We recommend our clients have some sort of online backup service.
Our Answer: We perform a monthly “fire drill” and perform a test restore from backup for our clients to make sure their data CAN be recovered in the event of an emergency. After all, the WORST time to “test” a backup is when you desperately need it.
Our Answer: We do; and that’s simply as a precaution in case a hardware failure or software glitch causes a major problem.
Our Answer: We provide our own in-house help desk and make sure the folks helping you are friendly and helpful. We consider this one of the most important aspects of customer service, plus we feel it’s important to keeping your data secure.
Our Answer: Our technicians are required to keep the most up-to-date vendor certifications in all the software we support. Plus, our hiring process is so stringent, 99% of the technicians who apply don’t make it through (guess who’s hiring them?)
Our Answer: Our technicians are professionals that you would be proud to have in your office. They dress professionally, show up on time and if they cannot (for some odd, unforeseen reason) we always notify the client immediately. We believe these are minimum requirements for delivering a professional service.
Our Answer: We own the problems with all line of business applications for our clients. That doesn’t mean we can fix faulty software – but we WILL be the liaison between you and your vendor to resolve problems you are having and make sure these applications work smoothly for you.
Our Answer: We feel WE should own the problem for our clients so they don’t have to try and resolve any of these issues on their own – that’s just plain old good service and something many computer guys won’t do.
It’s your responsibility to protect your business and your clients from cybercriminals that are trying to hijack your email and steal your confidential data. Learn how you can prevent this from happening in our FREE eBook!
Save Time. Reduce Costs. Stay Secure.
IS AS EASY AS 1-2-3
STEP 1
We’ll listen to your concerns, pain points, and expectations and then discuss how we can overcome them to meet your goals.
STEP 2
Our team will identify all the IT vulnerabilities that can impact your business from a financial and technical point of view.
STEP 3
We’ll develop a roadmap that outlines the actions needed to achieve your goals and start delivering world-class IT services.